When a Spinson bonus has not arrived

A missing welcome bonus is usually a condition that was not met rather than a system failure, and the conditions are few enough to rule out in a couple of minutes. Work through them in this order before contacting anyone — most cases resolve somewhere in the first three.

Was the deposit at least £20?

This catches more people than everything else combined. The offer — 100% up to £500 with 150 free spins — has a floor of £20, and a floor is not a sliding scale. Top up £15 and you do not receive a smaller bonus; you receive none. The full terms set out the offer as the operator publishes it.

Was it genuinely the first deposit?

A welcome offer attaches to the first qualifying top-up on an account. If a small test deposit went in earlier, the offer may already have been consumed against it. Anyone in the habit of trying a new site with a few pounds before committing runs into this.

Is there an opt-in you skipped?

Spinson’s published position is that the offer applies automatically and needs no code. Promotions areas nonetheless often carry a toggle, and an offer declined at the cashier is not always recoverable later. Look in the promotions section of the account before assuming anything failed.

Has it simply not displayed yet?

A bonus does not always appear in the same instant the deposit lands. Signing out and back in through the login page resolves a reasonable share of cases where the credit happened but the screen had not caught up.

About the free spins specifically

Spins are frequently released in daily batches rather than in one block, and no schedule for the 150 is published. If the match credited and the spins have not, that is the likeliest explanation rather than a fault.

One published figure matters here: winnings from the free spins expire 21 days after they are credited. The clock runs on the winnings, not on the spins. Where spins arrive in batches, different parts of a balance can therefore carry different deadlines — worth tracking if you are working through them slowly.

If it credited and then disappeared

That is a different problem from one that never arrived. The common cause is a maximum-stake rule applying while wagering is active: exceed it on a single spin and the accumulated bonus balance can be voided, however close the requirement was to being cleared. The operator publishes no figure for this, which is exactly why staking conservatively during wagering is the defensive choice.

What support needs from you

If the deposit cleared £20, it was genuinely the first, and a sensible wait has passed, raise it. Send the deposit date and time, the exact amount, the method used, and a clear statement of what did credit and what did not. Support channels are chat once signed in, or email.

Speed matters more here than with most queries, because an offer tied to a first deposit gets harder to apply the further an account has been played since.

One thing not to do

Do not top up again hoping to trigger it. A second deposit is not a first deposit and will not qualify, so the likely outcome is more money in the account and still no bonus. More generally, a promotion is worth claiming only if you were going to play regardless — the responsible gambling page covers deposit caps and the free UK services that operate independently of the casino.

Checked on

  • Page written around the qualifying conditions and the one deadline the operator does publish.

Frequently asked questions

I deposited £15. Where is my bonus?
Below the £20 floor the offer does not apply at all. It does not scale down to a smaller match — the qualifying deposit either clears the minimum or the bonus does not credit.
The match arrived but the 150 spins have not.
Spins are commonly released in batches across several days rather than all at once, and Spinson publishes no release schedule. Check the promotions area of the account before treating them as lost.
Why did my bonus balance vanish mid-session?
Almost always a maximum-stake rule that applies while wagering runs. The operator publishes no figure for it, which is why modest stakes during a bonus are the safer habit.